Primary Resource Information & Referral Agencies
These primary resource agencies for older adults provide information about local services and resources
available for seniors. All either provide or refer for advocacy and counseling, health screenings,
emergency help, wellness programs, meals, outreach, social activities and transportation.
If you don’t know where to begin looking, start here!
Ohio Department of Aging
(614) 466-5500 or 1-800-266-4346
Ombudsman and Benefits Check-up
1-800-282-1206
Golden Buckeye
1-800-422-1976
50 W. Broad St., Ninth Fl., Columbus 43215-3363
www.aging.ohio.gov
Distributes federal and state funds for health and human services to older adults through Ohio’s 12
Area Agencies on Aging. Coordinates the following programs: PASSPORT long term care, Residential
State Supplement (RSS) housing, Benefits Check-Up, assisted living waiver, Ombudsman, Golden
Buckeye Program and Ohio Senior Health Insurance Information Program (OSHIIP) with the Ohio
Department of Insurance. Joined Hearts in Giving, Ohio Senior Citizen’s Day, the Ohio Senior Citizens
Hall of Fame and the Elder Caregiver Award Ceremony. Produces “Finer With Age,” a public access TV
program.
Ohio Civil Rights Commission (OCRC)
Delaware, Fairfield, Franklin, Licking, Pickaway and Union Counties
(614) 466-5928
30 E. Broad St., 4th Fl., 43215
Madison County
(937) 285-6500
Dayton Regional Office, 40 W. 4th Center, Ste. 1900, 45402
www.crc.ohio.gov
Enforces state laws against discrimination. OCRC receives and investigates charges of discrimination in
employment, public accommodations, housing, credit and higher education on the bases of race, color,
religion, sex, national origin, disability, age, ancestry, or familial status.
Franklin County
Central Ohio Area Agency on Aging
(614) 645-7250 or 1-800-589-7277
TTY
(614) 645-6200
174 E. Long St., Columbus 43215
www.coaaa.org
A Long Term Care Consultation is a one-stop service to empower older adults and their families with
information and access to services to help maintain independence and live at home. Administers
federal and state funds and develops services in Central Ohio to help older adults maintain
independence. Serves Delaware, Fairfield, Fayette, Franklin, Licking, Madison, Pickaway and
Union counties.
Franklin County Senior Options
(614) 525-6200
TDD
1-800-750-0750
Administration
(614) 525-5230
Franklin County Office on Aging
280 E. Broad St., 3rd Fl., Columbus 43215
www.officeonaging.org
Case Managers provide information and access to needed services for Franklin County older adults,
their friends and families.
HandsOn Central Ohio
24 Hrs (614) 221-2255 or 2-1-1
TTY
(614) 341-2272
Food Line
(614) 341-2282
195 N. Grant Ave., Columbus 43215
www.handsoncentralohio.org
24 hour information and referral link for Franklin County citizens to appropriate human service
agencies.
Senior Hotline
North Central Mental Health Services
Main Office
1301 N. High St., Columbus 43201
Answers any questions related to older adults.
(614) 294-3309
(614) 299-6600
Upper Arlington Commission on Aging
(614) 583-5326
1945 Ridgeview Rd., Upper Arlington 43221
www.kindcall.org
Primary advocacy for those age 60+ in Upper Arlington. Also has “Kind Call” program.
Delaware County
Senior Choices
(740) 363-6677 or 1-800-994-2255
Council for Older Adults, 800 Cheshire Rd., Delaware 43015
www.growingolder.org
Clearinghouse for information, assistance and services for older adults and their families. Medical
transport, home delivered meals, adult day services and emergency response systems. Legal aid and
personal care assistance.
HelpLine
24 Hours
11 N. Franklin St., Delaware 43015
Fairfield County
Fairfield County 2-1-1
24 Hours
Crisis Hotline
108 W. Main St., Lancaster 43130
www.fairfieldcounty211.org
Information, referral and crisis intervention in Fairfield Co.
(740) 369-3316 or 1-800-684-2324
211 or (740) 687-0500
(740) 687-8255 (TALK)
Jewish Family Services
(614) 559-0119
1070 College Ave., Columbus 43209
Skilled team provides service navigation to families, caregivers and the elderly to reduce the
time spent searching for the right resources for your specific needs. Counseling, referrals, case
management and more.
Meals on Wheels – Older Adult Alternatives of Fairfield County
253 Boving Rd., Lancaster 43130
www.alternativesforolderadults.org
Fayette County
(740) 681-5050
Fayette County Commission on Aging
(740) 335-2159 or (740) 333-3554
1179 S. Elm St., Washington Court House 43160
Senior Citizen Outreach Service
www.seniorcenterelmst.com
Information & referral. Helps with medical papers, HEAP applications, Golden Buckeye Cards and more.
Confidential in-home visits and telephone reassurance available at no charge. Serves Washington
Court House, Jeffersonville and Fayette County.
Licking County
Licking County Aging Program, Inc. (LCAP) (740) 345-0821 or 1-800-452-0097
745 E. Main St., Newark 43055
www.lcounty.com/lcap
Nutrition, transportation, home health programs and senior center activities. Provides center meals at
10 dining sites throughout the county, home-delivered meals and wheelchair transportation. Also helps
Pickaway Senior Center
2105 Chickasaw Dr., P. O. Box 565, Circleville 43113
www.pickawayseniors.com
Union County
(740) 474-8831
with homemaker, respite care, bathing and chores.
Madison County
Madison County Senior Center
Voice/TTY
(740) 852-3001
280 W. High St., London 43140
Provides meals, adult day care, health and wellness center, homemaking and free legal services.
Pickaway County
Richwood Civic Center
(740) 943-2310
235 Grove St., Richwood 43344
Provides health screenings, recreation and educational activities. Information and referral. Also “ask
Connie,” a program to help seniors with prescription drug plans, Medicare, insurance, questions about
bills, etc.
Union County Senior Services
(937) 644-9629
18000 State Rt. 4, Ste. D, Marysville 43040
www.ucseniors.org
Information, referral, advocacy and supportive services. Helps with medical papers, HEAP
applications and Golden Buckeye Cards. Confidential in-home visits, personal care, homemaking,
Senior Companion, legal aid and telephone reassurance.
Additional Resource Agencies
AARP Ohio Office
1-866-389-5653
TTY
1-877-434-7598
17 S. High St., Ste. 800, Columbus 43215
Material on subject matters of interest to older adults. Works to enhance the quality of life for all as
we age. Attempts to lead positive social change and provide value to members through information,
advocacy and service.
Eldercare Locator
1-800-677-1116
www.eldercare.gov
Gives callers access to extensive network of state and local organizations that serve older people
anywhere in the United States. Will refer caller to local and state offices on aging for information
and assistance in an older person’s community. 9 a.m.–8 p.m., M–F.